Job Role IT Service Desk
Job Type Full Time
Experience Freshers/ Experienced
Qualification BE/ BTech/ BSc/ BCA/ BA/ BCom
Salary Freshers: ₹1.8LPA- ₹2.2 LPA
Experienced: ₹5LPA- ₹6LPA
Job Location Navi Mumbai, Pune,
Bangalore, Chennai, Hyderabad
Last date Before Link Expires
About Company:
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Name Of Organization:
Wipro
Job Description for Wipro Off Campus Drive 2021 for IT Help Desk Position:
Wipro Off Campus Drive 2021 Hiring Freshers for IT Service Desk position
Adherence to policies and procedures, closure of open calls after resolution.
Answer calls and Service Requests from end-users and track status and progress to resolution.
Roles and Responsibilities for Wipro Off Campus Drive for IT Service Desk
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all 3. relevant information concerning the call made or issue reported by the Customer End-User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed-upon Service Level for First Call Resolution
Routes the inquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets that have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Qualifications required for Wipro Off Campus Drive for IT Service Desk Position:
