Job Role Associate Technical Support Engineer
Job Type Full Time
Experience 0.2 Years
Qualification Any Degree
Year of Passing 2020/ 2021
Job Location Bangalore, Karnataka, India
Last date Before Link Expires
PowerSchool Off Campus Drive 2021 for Associate Technical Support Engineer | PowerSchool Freshers Drive 2021
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool, widely recognized as the most comprehensive suite of mission-critical K-12 education solutions, connects students, teachers, administrators, and parents, with the shared goal of improving student learning outcomes.
Name Of Organization:
PowerSchool
Job Description for PowerSchool Associate Technical Support Engineer Position:
PowerSchool off Campus Drive 2021 hiring freshers for Associate Technical Support Engineer Position
This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
This position will interact with customers via telephone and written internet based communication.
Roles and Responsibilities for PowerSchool Associate Software Engineer:
Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned
Qualifications required for PowerSchool Off Campus Drive 2021 for Associate Software Engineer:
This is an entry level position; the ideal person needs to be motivated and willing to learn
Working toward bachelor’s degree (computer science or information technologies preferred) or recent graduate
Skills required for PowerSchool Technical Support Engineer Position:
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience
How to apply for PowerSchool Campus Drive 2021 for the role of Technical Support Engineer?
Check Below For PowerSchool Technical Support Engineer Apply Link
